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How to Choose an IT Managed Services Provider

Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.

Here are considerations to make as you come up with your final choice:

Experience

Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has particular requirements, it is necessary to have an IT-IT-MSP that understands the importance of such to your business.

Qualified Staff

A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this setup, the provider either performs software updates and sends patches, or forwards the alert to an IT representative at your company who will handle it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

With this structure, customers have to pay according to the total number of devices supported. This type of payment structure is often the most expensive and least preferred.

>> Per User

This is the the most preferred pricing model these days mainly due to its flexibility. All devices the user may own will be covered by the user cost itself. That is clearly very cost-effective.

Communication

Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. There are various types of clients, ranging from those who only want their issues resolved to those who would like to know how such issues were resolved step after step. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.

Trust

Picking an IT-MSP must be viewed as getting into a partnership with the company or even actually hiring a person to be part of your internal team. The goal is to be able to trust them. Otherwise, they will only become a liability, so you should reconsider and look elsewhere.